Common FAQ / View all
- What results can I expect?
Results are based on more than deliverability. In order to achieve the maximum return on investment, we recommend using high quality email creatives with professional content geared toward your target audience. Beyond that, we can only guarantee a 100% delivery rate - the rest is up to you and the strength of your message.
- What does it mean to have "white-listed IPs"?
A white-listed IP is another name for a trusted sender. Emails coming from these IPs are considered spam-free and are not sent to your junk folder.
- Do I need both HTML and text versions of my email?
For optimal results, use both HTML and text versions, although if you do not have a text version we will still deploy your email. Text versions are desireable to ensure individuals without the capability to view HTML emails can still read your message.
- Talk to me about CAN-SPAM compliance.
All of the emails in our database are opt-in and CAN-SPAM compliant, but that is only half the battle. We urge our clients to read the FTC’s guidelines on CAN-SPAM compliance when writing their email creative to avoid potential pitfalls.
- Can I purchase emails from Exact Data and deploy them myself?
Yes. However, we can only guarantee 100% deliverability if we deploy the campaign for you.
- What are “best practices” when it comes to designing an email creative?
Remember that people see hundreds of emails a day, and yours needs to be unique and stand out. In general, use bright yet professional designs. Use eye-catching (but not misleading) subject lines, and most importantly, include a strong call to action. What do you want your audience to do after opening? What are the goals of your campaign?
- What reporting should I expect after the email campaign has deployed?
After we deploy your email campaign, you’ll receive a detailed analytics report stating how many emails were deployed, how many were delivered, the amount of opens, the total clicks within those opens, as well as the click through rates with 48-72 hours.
- What is Exact Data’s data source?
Exact Data sources consumer data from a national database with approximately 210 million names, postal addresses, and telephone numbers, with approximately 700 selects, originating from over 2,000 different sources. Exact Data overlays its permission compliant, opt-in email address database from over 100 sources on that national database, to make what we believe is the best, most accurate and up to date multi-channel consumer database on the market. Exact Data’s business data is sourced from national databases totaling approximately 100 million business names, email and postal addresses, and telephone numbers, originating from hundreds of different sources. Selects include but are not limited to SIC code, job title, and employee size.
- Does Exact Data offer performance guarantees?
We guarantee a 100% delivery rate for email (when deployed by Exact Data). Since marketing campaigns in general rely on many different factors (quality of products, advertisement, etc.), we can only guarantee your messages will be received.
Exact Data provides its clients with detailed Reporting and Analytics for all campaigns deployed by Exact Data. Your report is uploaded to the password-protected Order Summary & Download Page within 72 hours of deployment. Each report contains:
- Emails Delivered
- Clickthrough Rate (CTR)
To access your reporting and analytics on the Order Summary and Download Page, you must click the “Login” link at the top of this page. To receive your login user name and password, or if you would like more information on our Email Marketing services, please call us at 877-440-3282 or email us at firstname.lastname@example.org.