{"id":945,"date":"2024-05-20T15:35:30","date_gmt":"2024-05-20T20:35:30","guid":{"rendered":"https:\/\/www.exactdata.com\/info\/?page_id=945"},"modified":"2024-07-03T13:57:06","modified_gmt":"2024-07-03T18:57:06","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.exactdata.com\/info\/faq\/","title":{"rendered":"Exact Data FAQs"},"content":{"rendered":"[vc_section css=”.vc_custom_1716229163162{padding-top: 50px !important;padding-bottom: 30px !important;background-image: url(https:\/\/www.exactdata.com\/info\/wp-content\/uploads\/2024\/03\/circle-back-5.png?id=255) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_row][vc_column width=”7\/12″ css=”.vc_custom_1716229413854{padding-top: 110px !important;}”][vc_column_text el_class=”hero2″]\r\n

Frequently Asked Questions<\/h1>\r\n[\/vc_column_text][\/vc_column][vc_column width=”5\/12″][vc_single_image image=”948″ img_size=”full” alignment=”center”][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″]Tips for Selecting Your Best Leads<\/a>[\/vc_column][vc_column width=”1\/3″]Website, Privacy, & Security<\/a>[\/vc_column][vc_column width=”1\/3″]Orders & My Account<\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1716236994751{padding-top: 50px !important;padding-bottom: 20px !important;background-color: #f8f9fa !important;}” el_id=”tips”][vc_row][vc_column][vc_column_text]\r\n

Tips for Selecting Your Best Leads<\/h1>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_tta_accordion style=”flat” shape=”square” c_icon=”chevron” c_position=”right” active_section=”8″ el_class=”accordion”][vc_tta_section title=”Do you have additional demographics available that I don\u2019t see through the data widget?” tab_id=”1716233108392-de02f08d-9e1b”][vc_column_text]Yes! Use our chat feature in the bottom right-hand corner of the screen to speak to one of our sales reps about additional demographics we have available or to request a callback.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can you help me select the best list? What are best practices?” tab_id=”1716233108403-18cccad9-d578″][vc_column_text]Yes! Use our chat feature in the bottom right-hand corner of the screen to speak with one of our account executives.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I just purchased a lead list. Any advice on how to execute an effective marketing campaign?” tab_id=”1716233108411-391bf6d7-6f63″][vc_column_text]Use your list as a prospecting tool. Plan campaigns with multiple content touches on each contact. A multi-channel approach is suggested for maximum reach to your list. Not everyone buys when they receive the first email you send them. You\u2019ll need to build trust and provide value over time before you can expect to see sales come in. Please call to speak with an Account Executive regarding best practices and any questions you may have regarding your upcoming campaign.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do you have additional demographics available that I don\u2019t see through the data widget?” tab_id=”1716233108419-66c5a62e-29c3″][vc_column_text]Yes! Use our chat feature in the bottom right-hand corner of the screen to speak to one of our sales reps about additional demographics we have available or to request a callback.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I select a targeted lead list?” tab_id=”1716233108426-d783fbf0-1d45″][vc_column_text]Carefully consider your audience. Based on your current customers, look at the type of business or individual you want to attract. Do you need to target higher revenues or income levels to achieve your sales goals? Or do you need to contact a COO or a CMO instead of the CEO or owner? Also, consider the type of product or service that you offer.\r\n\r\nAs an example, if you sell life insurance, not everyone has the disposable income to afford the specific policy that you offer. If you target individuals 35 and older who have a family and an income above $50k, the probability of them purchasing the policy increases significantly.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”When should I purchase my list?” tab_id=”1716233108433-05139a5f-8ed5″][vc_column_text]We recommend acquiring your dataset when you\u2019re 1-2 weeks away from launching your marketing campaigns\/activities.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I use MailChimp, Constant Contact or a Similar Application to Deploy Email Campaigns with your email lists?” tab_id=”1716233108442-84c282f0-2806″][vc_column_text]Clients purchase our lists to prospect for new customers. It\u2019s referred to as an \u201cacquisition campaign.\u201d Constant Contact, MailChimp, and similar applications only permit retention mailings. It is not advised to use retention platforms like Mailchimp and Constant Contact.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do you have business and consumer emails?” tab_id=”1716233108449-7ce65cfd-4024″][vc_column_text]Yes, we have a comprehensive list of business and consumer emails, with dozens of filters, that makes it easy for you to choose a highly targeted email leads list.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I just purchased an email list. Any advice?” tab_id=”1716233108456-dc843699-fe8a”][vc_column_text]Make sure that your offer and call to action are clear. If the recipient can\u2019t find what you have to offer within a few seconds, you\u2019ll lose your opportunity to grab their attention. Also, keep in mind that sending multiple emails over time to your list of prospects will increase your chances of making a sale.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column width=”1\/2″][vc_tta_accordion style=”flat” shape=”square” c_icon=”chevron” c_position=”right” active_section=”8″ el_class=”accordion”][vc_tta_section title=”What type of lead lists do you offer?” tab_id=”1716229624994-41211692-4eb9″][vc_column_text]We provide consumer and business lists. You can build your own list or choose a pre-selected Ready-Made List<\/a>.<\/u>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is there a minimum order size?” tab_id=”1716233101601-1ea70346-7bbf”][vc_column_text]Our online minimum order for postal lists starts at $90 and a list with both email and postal addresses starts at $180 minimum. This is all dependent on the quantity, and how you build your lists.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do I have to subscribe or pay a monthly fee to use your service?” tab_id=”1716233100935-c9774a8a-1056″][vc_column_text]No, we don\u2019t charge a subscription or monthly fee using our Data Widget. You only pay for the data and services that you need. If you are looking for a subscription product, please call or chat with an Account Executive.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is your data scrubbed against the federal Do Not Call Registry?” tab_id=”1716233100283-896d22e0-7881″][vc_column_text]Yes, we regularly check our database against the federal government\u2019s National Do Not Call Registry and remove any numbers included on the list. However, it is ultimately your responsibility to independently verify your phone list against the National Do Not Call Registry.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What is an NAICS Code?” tab_id=”1716233099583-d5bf64ad-271d”][vc_column_text]The North American Industry Classification System (NAICS) classifies business establishments and collects, analyzes, and publishes important economic statistical data.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What is a SIC Code?” tab_id=”1716233098865-714de460-dd86″][vc_column_text]A Standard Industrial Classification (SIC) code is a four-digit number assigned to each business by the U.S. government to classify their given industry.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How much does a list cost?” tab_id=”1716233098181-4a9c353c-fc98″][vc_column_text]The cost varies depending on the type of list, fields included in the output, and quantity. Our online tool automatically discounts lists when higher quantities are ordered.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do you compile your databases?” tab_id=”1716233097535-3d77176d-414f”][vc_column_text]We have licensed thousands of sources to build and enhance our business and consumer databases. Sources include surveys, magazine subscriptions, purchase histories, government records, licensing boards, municipal directories, memberships, attendee registries, website registrations, DBAs, incorporations, and more.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How accurate is your data?” tab_id=”1716233095324-b007fe13-fceb”][vc_column_text]Very accurate. We have an A+ rating from the Better Business Bureau, and we understand the importance of providing our customers with the most accurate information possible. Our email, postal, and phone contact lists undergo a rigorous update and hygiene process (National Change of Address and CASS Certification) every 30 days.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Why Should I Work with Exact Data?” tab_id=”1716234289780-7e22540c-7fd4″][vc_column_text]Exact Data, powered by Data Axle, has compiled hundreds of millions of consumer and business names, postal and email addresses, and data purchased or licensed from thousands of sources to create the most accurate, complete, and up-to-date consumer and business databases available today for marketing purposes.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1716237074082{padding-top: 50px !important;padding-bottom: 30px !important;background-color: #f8f9fa !important;}” el_id=”website”][vc_row][vc_column][vc_separator style=”shadow”][vc_column_text css=”.vc_custom_1716235523138{padding-top: 30px !important;}”]\r\n

Website, Privacy, & Security<\/h1>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_tta_accordion style=”flat” shape=”square” c_icon=”chevron” c_position=”right” active_section=”8″ el_class=”accordion”][vc_tta_section title=”What should I do if I forget my password?” tab_id=”1716234537348-c37dd78a-7fe8″][vc_column_text]To reset and create a new password, click here<\/a>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Are your lists USPS compliant?” tab_id=”1716234537357-e3db69dc-3281″][vc_column_text]Our database is routinely run through a rigorous data hygiene process. We use several USPS-sourced tools, including CASS, DPV, and NCOA, to scrub our data for optimal accuracy and deliverability.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What is your privacy policy?” tab_id=”1716234537366-93fbd2fb-9d9f”][vc_column_text]View our Privacy Policy<\/a>.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What are your terms and conditions?” tab_id=”1716234537374-f9e3d272-357a”][vc_column_text]To view our terms and conditions, go here<\/a>.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column width=”1\/2″][vc_tta_accordion style=”flat” shape=”square” c_icon=”chevron” c_position=”right” active_section=”8″ el_class=”accordion”][vc_tta_section title=”Does your site work on a mobile device?” tab_id=”1716235235756-952900bc-ffcf”][vc_column_text]Yes, our website is optimized for mobile devices, so you can purchase, access, and manage your leads directly from your phone.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What browsers are supported?” tab_id=”1716235234405-69615b3d-c43b”][vc_column_text]Chrome, Opera, Chromium, EDGE (new) +Firefox, Safari.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is your site secure?” tab_id=”1716234993917-c02e6244-84a6″][vc_column_text]Yes, our website uses 128-bit encryption to protect your data\u2019s transmission and all the information that you access.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1716237036037{padding-top: 50px !important;padding-bottom: 30px !important;background-color: #f8f9fa !important;}” el_id=”account”][vc_row][vc_column][vc_separator style=”shadow”][vc_column_text css=”.vc_custom_1716234629144{padding-top: 30px !important;}”]\r\n

Orders & My Account<\/h1>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_tta_accordion style=”flat” shape=”square” c_icon=”chevron” c_position=”right” active_section=”8″ el_class=”accordion”][vc_tta_section title=”What are Exact Data\u2019s office hours?” tab_id=”1716235509038-3d5303b6-60f0″][vc_column_text]Phone and chat support is available Monday-Thursday 7:00 AM – 7:00 PM CT and Friday 7:00 AM – 6:00 PM CT. Subject to change during all major holidays.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What is your policy if I\u2019m not satisfied with my purchase?” tab_id=”1716235509049-0a1cb41c-e9ff”][vc_column_text]We believe our business and consumer databases contain the best possible information. But we recognize that no database can be perfect. It\u2019s common to receive a small percentage of records that may require a review, and that\u2019s why we offer a 100% satisfaction guarantee. You\u2019ll receive a full credit for any portion of the list that exceeds 10% of undeliverable records as long as these are raised within 30 days from the purchase order date.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I download my order more than once?” tab_id=”1716235509059-d5d4e11f-7b24″][vc_column_text]Yes, once your file is ready, it will be delivered as a link via email to you. This link will be active for a period of 7 days. If you happen to lose the file and want it delivered again, you just need to reach out to the Customer Services Representative and request for your file. The rep will then send your file again.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I download my order?” tab_id=”1716235509070-149a29c3-f746″][vc_column_text]As soon as your order list is ready, it will be delivered as a link via email to you. This link will be active for a period of 7 days.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I update my account or company information?” tab_id=”1716235509081-442e5896-c8be”][vc_column_text]To update your account information, please contact your Exact Data representative or call 877.440.3282<\/a>.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What should I do if I forget the email address I use to log in?” tab_id=”1716235509091-3b755b58-9b2e”][vc_column_text]To update your account information, please contact your Exact Data representative or call 877.440.3282<\/a>.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column width=”1\/2″][vc_tta_accordion style=”flat” shape=”square” c_icon=”chevron” c_position=”right” active_section=”8″ el_class=”accordion”][vc_tta_section title=”How do I cancel my order?” tab_id=”1716235509115-3bc01b47-96c1″][vc_column_text]To cancel your order, please contact your Exact Data representative or call 877.440.3282<\/a>. (Please note, once a list or services are being delivered, an order cannot be canceled.)[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”In what format will my list be delivered?” tab_id=”1716235509126-997a0640-a31a”][vc_column_text]All lists purchased\/ordered are in a .csv format and are delivered electronically to you via the email address you provided or can be uploaded from an FTP site.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”In what format will my list be delivered?” tab_id=”1716235509138-817531a3-9461″][vc_column_text]All lists purchased\/ordered are in a .csv format and are delivered electronically to you via the email address you provided or can be uploaded from an FTP site.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I access my list?” tab_id=”1716235509150-de3f27d3-6497″][vc_column_text]Offline Orders: We have improved and enhanced our order delivery experience for Offline orders. As soon as your order list is ready, it will be delivered as a link via email to you. This link will be active for a period of 7 days.\r\n\r\n \r\n\r\nData Widget (Online) orders: Please follow the below steps to access\/download your list:\r\n